General FAQ


Where are you located?

We are located at Kanchrapara, West Bengal, India. You can find more here.

What brands of products do you support?

We support Computers and Peripherals of almost all companies including Dell, Hewlett-Packard (HP), Compaq, Apple, Toshiba, Acer, Gateway, Netgear, Linksys, D-Link, Belkin, Microsoft, McAfee, Symantec (Norton), Kaspersky, Trend Micro, Canon, Lenovo, Samsung, Webroot, Adobe and lots more.

Can you connect to my computer via internet and fix my issue remotely?

Of course. In fact,  most of your issues will be fixed over internet through our Remote Tech Support. However, a steady internet connection is required for the same.

How can I get support from you?

You can avail our support via Phone, Mail, IM, Social Media and Live Chat.

How long will it take to resolve my problem?

Depends. While simple issues like “Browser Cleanup” can take as little as 10-15 minutes, complex issues like “Virus Removal” can take 2-3 hours or more. Hardware issues can take even days to get resolved.

Will you replace parts for my computer or other devices?

Generally “No”. We fix most of the issues remotely. However, sometimes we also suggest Parts Replacements.

Will you provide me on-site service?

May be. If you are located within our On-Site Support Zone.

Where do you provide On-Site Service?

Currently we are providing On-Site Services at KanchraparaHalisaharKalyani and Naihati area. However, we are planning to expand our serviceable area very soon. Contact us to check if our On-Site Service is available in your area.

Which language do you provide support in?

We currently speak in 3 different languages viz. Bengali, Hindi and English.

How can become sure if I am dealing with a Genuine Representative of Amazing Electronics?

To check authenticity of our representative(s), always ask him/her for showing his/her Business Card and check if it is genuine or not.

And you can also call our 24/7 Hotline: +91-90881-41412 to be sure.

NEVER HAND OVER ANYTHING TO ANYONE WITHOUT A PRODUCT RECEIPT SLIP FROM THE RECEIVER.

What are your days and hours of operation?

Office Timings: 9 A.M.-9 P.M. IST (Mon-Fri)

Emergency Helpline: 24/7

What countries do you currently provide service to?

India


Services FAQ


Which devices do you provide support for?

We offer technical assistance for all Computers (e.g. Desktops, Laptops, etc.) and their Peripherals (e.g. Printer, Scanner, UPS, Monitor, etc.).

What type of issues do you support?

Some common issues that we support include:

  • Virus/Spyware/Malware removal.
  • PC Tune-Up (fixing computer slowness).
  • Software installation and troubleshooting.
  • Internet connectivity.
  • Home Networking – wireless and wired.
  • Printer/multi-function/scanner installation and troubleshooting.
  • General computer errors and problems.
  • Email and Outlook assistance
  • Data backup
  • Data recovery
  • Technical questions and guidance
    And many more.

What operating systems do you provide support for?

We provide complete support for Microsoft Windows XPWindows VistaWindows 7Windows 8, and Windows 10.

Is every technology problem that I may encounter able to be resolved remotely?

No. Problems that require physical repair or replacement of parts oftentimes cannot be fixed remotely. We’ll try to arrange special support in those cases.

How do I avail your service or, buy from you?

Very simple. Just call us at: +91-90881-41412 or, visit our E-Store. Alternatively, you can also reach us via Live Chat and Contact Us Form.

Am I bound to Buy Replacement Hardware Items or, Software from you?

Absolutely NOT. However, if you purchase from us, you will be getting Genuine Products for Best Prices ensuring your Peace of Mind.

Do you provide any Exchange Value for Hardware Items?

No. We do not deal with such items.

Will you repair My Computer in front of My Eyes?

Not always. In some cases, our Service Engineers will request you to Carry-in your faulty device to our office or, they will arrange a Free Pick & Drop Service for you.

Do you provide Free Pick & Drop Service?

Yes. In most cases.

May I carry-in my defective device directly at your office?

Yes. Of course. But it is recommended that you make an appointment before coming in to our office so that we can serve you better.

Can I track My Service Requests Online?

Yes. Of course. You can track your Service Requests (Tickets) online here.

May I avail your service if I neither reside within your Service Zone nor My Device is connected with Internet?

Yes. You can. In that case, you will be having access to our Telephone Support only. However, we are expanding our Service Network very quickly. Chances are high that we will be at your area soon.


Billing and Payments FAQ


How much do you services cost?

Please visit our Plans for details. We offer Best Price for everything.

Are there any hidden fees or taxes associated with the cost?

Absolutely NOT. All our plans are inclusive of everything.

If the technician doesn’t resolve my problem, do I still have to pay?

Never. However, if your device gets inspected by our engineer and you decline to take our service, in that case you will have to pay a minimum inspection charge of Rs.150/case.

How can I pay for your service?

We accept multiple Payment Gateways including Cash, Cheque, PayUMoney, PayTM, Cards, etc. Contact us for details.

Do you provide TAX Invoice against my payments?

Yes. Of course. In fact, we always encourage you to collect TAX Invoice/Payment Receipt for every transaction.

Can I make a Part-Payment against My Invoice?

Generally, NO. However, there are some exceptions. Contact us for details.

Do you provide E.M.I. Facility?

No. However, if you Pay us using Credit Card, your respective Credit Card Company may arrange an E.M.I. Facility for you.

What are your Payment Terms?

One-Time Plans: We collect payments Upfront (for Remote Support) and On-Receipt of Invoice (for On-Site Support).

Membership Plans: We collect payments on a Net-7 Days basis.

However, some exceptions are there. For details, Contact us.

How do you process refunds?

Generally, we issue refunds by A/c Payee Cheques only. However, some exceptions are there. Contact us for details.

When will My Membership Plan be activated after making the payment?

Your Membership Plan will be activated within next 24 hours of making a payment.

Do you collect any Upfront Payment?

Yes. When a Purchase Order exceeds Rs.1,000, we collect an Upfront Payment from our clients. For details, Contact us.

What if I fail to pay against My Invoice on due date?

We will contact you to settle the issue mutually.

What if I find a mistake in My Invoice?

Notify us immediately (within 30 Days of Invoicing Date). We will fix the issue within 7 Business Days.

Are your Plans comprehensive?

No. Currently we don’t have any comprehensive maintenance plan.

Is my personal information, including card information, secure?

Of course. Please check our Privacy Policy for details.

How do I update my personal information that is on file, such as credit card, billing information, etc.?

Just Contact Us regarding this and we’ll take care of the rest.

Can I cancel my service?

Yes. You can. Just Contact Us regarding this and we’ll take care of the rest.

If I cancel my service prior to my next billing date, will you provide a prorated refund?

No. Please contact us for details.

Can I upgrade or downgrade my service?

Yes. You can. Contact Us for details.

Can I change the billing date of my service?

Yes. You can. Contact Us for details.

I can’t afford to pay for my service. What can I do?

We understand. In that case Contact Us to discuss the better option.

Do you make it difficult to cancel service or pressure me into keeping service?

Never. No matter you’re joining us or leaving us, we’ll make everything smooth.

If you processes a refund, how long does it take for the funds to be returned me?

Depends. Generally customers get refunds within 7-10 working days from the date of issuing.

Can I cancel your service on behalf of a family member, friend or someone else in my company or organization?

No. However, there are some exceptions. Just Contact Us for details.


 

Need Help?


 Dial: +91-90881-41412


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